Complaint Handling Process
We know that sometimes things do not go the way they should.
If you are unhappy with any part of your experience with Motorama, we want to hear from you. We are committed to working with you to understand your concerns and find a fair and timely resolution.
Please complete the form below and select the Motorama location your feedback relates to. Your complaint will be sent directly to the appropriate team, and someone will contact you as soon as possible.
What happens after you submit your complaint?
Once we receive your complaint, we will:
- Acknowledge your complaint within two business days.
- Provide an indicative timeframe for when you can expect an outcome.
- Gather the relevant information and work with the appropriate teams to investigate your concerns.
- Explain the outcome of your complaint and advise you of any further steps, if required.
Some concerns may take longer to investigate depending on their nature or complexity. If this occurs, we will keep you informed throughout the process.
Help us understand your concern
Please provide as much information as possible, including the Motorama location, relevant dates, vehicle details and the outcome you are seeking. This will help us direct your complaint to the right team and begin our review promptly.
The minimum information required to investigate a complaint includes:
Personal details
Including your name, address, phone number and email.
Vehicle details
Age and kilometres travelled. Vehicle Identification Number (VIN) and/or registration number.
Details of your complaint
Please include as much information as possible.
While we will always aim to reach a fair resolution, there may be times when the outcome does not align with your expectations.
If you remain dissatisfied, you may request a further review of your complaint. You may also contact the Queensland Office of Fair Trading, review the consumer rights information available through the ACCC, or seek independent legal advice.
Motorama is committed to handling complaints fairly, respectfully and in accordance with our obligations under Australian Consumer Law.
Whether your feedback is positive or negative, it helps us understand what we are doing well and where we can improve.
We appreciate you taking the time to contact us.
Reach out to us
We are delighted to assist and promptly address any concerns or feedback you may have.
By submitting this form, you acknowledge that your personal information will be handled by Motorama in accordance with our Privacy Policy and agree to our Website Terms of Use.