If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint. Please see Section 13 for further details.
If you have any concerns or questions, please contact us and our privacy officer at email@example.com or write to us at Motorama Group, Locked Bag 8, Moorooka, Qld 4105, and our privacy officer will then attempt to resolve the issue.
We recommend that you keep this information for future reference.
The Privacy Act 1988 (Cth) defines “personal information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
2. The kinds of personal information collected, used and disclosed by Motorama
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you.
At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
We set out some common collection, use and disclosure instances in the table below.
Type of Information
Sales and enquiries
- Product details and order summary.
- Driver’s licence details.
- Vehicle details.
- Delivery information.
- Details in relation to your financial institution.
- Billing and account details.
- Payment card details.
- Proof of ID (e.g. driver’s licence).
- Current or previous motor insurance details.
The types of uses we will make of personal information collected for this type of purpose include:
- Using your personal information in order for you to use the products and services offered.
- Responding to a customer query regarding a product or service.
- Undertaking a test drive of a motor vehicle.
- Purchase of a new or used motor vehicle.
- Servicing your vehicle or service or acquire parts for your vehicle.
- Obtaining a valuation of your vehicle.
- Previous or current motor insurance.
- Processing warranty claims.
- Providing after sales service.
- Payment processing, including charging, credit card authorisation, verification and debt collection or processing a refund (if applicable).
- Checks for financial standing and credit-worthiness (as detailed in our Credit Reporting Policy).
- To provide customer service functions, including handling customer enquiries and complaints.
- Administer safety-related produce recalls.
- To protect Motorama’s websites from security threats, fraud or other criminal activities.
- The use for the administration and management of Motorama.
- The maintenance and development of our products and services, business systems and infrastructure.
- In connection with the sale of any part of Motorama’s business or a company owned by a Motorama entity.
- To provide customer services to clients and for quality assurance purposes.
The types of disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to:
- Such as your name, company name, address, billing address (if different to address), email address, phone and fax numbers, marital status.
- Alternative Contact (name, address and phone number).
- Bank account (including bank statements), credit or debit card details.
- Details of required primary identification information (such as a current Australian drivers licence, Medicare card, passport, birth certificate, etc).
- Occupation and employment details (including, if applicable, pay slips).
- Employment status and details (including time worked and industry).
- Financial details (weekly income, share of living expenses, mortgage and loan payments, number of credit/store cards, balance and limits of store/credit cards).
- Requested credit limit.
For full details relating to uses of personal information in relation to the use of credit information, please refer to our Credit Reporting Policy.
For full details relating to disclosures of personal information in relation to any credit information, please refer to our Credit Reporting Policy.
In summary, we may disclose this type of personal information to:
- Products or services you are interested in.
- Products or services that you have purchased.
- Aggregated information provided by services such as Google Analytics and Remarketing.
- User account information such as username and password and other contact information.
- Any other information provided to Motorama or posted on the Community Forum and Blogs.
- To aggregate with other information and to then use it for marketing and consumer analytics.
- To offer you updates on products, events or information that may be of interest to you.
- Participation in promotions and competitions including drawing and contacting winners and adding entrants to a marketing database.
- For Marketing and promotional activities by us (including by direct mail, telemarketing, email, SMS and MMS messages) such as our email alerts, product awareness information and newsletters.
- Analysing customer needs and develop customer strategies and conducting market research in relation to products and services that we offer.
- For the Uses detailed above in “Sales and enquiries”.
- Adding account holders to the marketing database.
- Customer service related contact.
- Responding to social media messages.
- Fulfilling social media platform rules.
We may disclose your personal information to:
- Verification of your identity and age.
- Criminal history background checks including publically available information including Facebook, Twitter, Instagram, YouTube.
- Confirmation of eligibility to work in Australia.
- Confirmation of education and qualifications.
- Confirmation of previous employment.
- Consideration regarding medical leave.
- Dealings related to the employer/employee relationship or the contractor/principal relationship.
- Use of such information whether or not the employment or contractor relationship is prospective, current or past.
- Use of such information to monitor systems, performance and time usage and internet usage.
- The use of your personal information collected in the administration and management of Motorama.
- In connection with the sale of any part of Motorama’s business or a company owned by a Motorama entity.
3.1 Collection generally
When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our products or services to you, we may be unable to provide our products or services to you in an effective manner, or at all.
3.2 Other collection types
We may also collect personal information about you from other sources, such as competitions and also from third parties. Some examples of these alternative collection events are:
(a) when we collect personal information about you from third parties such as manufacturers, government authorities such as vehicle registries;
(b) when we collect personal information about you from forms completed on third party websites and lead providers (such as Carsales.com.au, Carsguide, Gumtree or vehicle manufacturer websites) where that party has notified you or there is a reasonable expectation that collection of your personal information will be disclosed to Motorama; or
(c) when we collect personal information about you from publically available sources including but not limited to, court judgments, directorship and bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, Instagram etc).
3.3 Notification of collection
If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including as described in this clause 3.3(a) to 3.3(c) below. Generally speaking, we will not tell you when we collect personal information about you in the following circumstances:
(a) where information is collected from any personal referee you have listed on any application form (including any employment application) with Motorama;
(b) where information is collected from publically available sources including but not limited to court judgments, directorship and bankruptcy searches, social media platforms (such as Facebook, Twitter, Google, Instagram etc); or
(c) as otherwise required or authorised by law.
3.4 Unsolicited personal information
In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by Motorama (in its absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.
In the event that the unsolicited personal information collected is in relation to potential future employment with Motorama, such as your CV, resume or candidacy related information, and it is determined by Motorama (in its absolute discretion) that it may consider you for potential future employment, Motorama may keep the personal information on its human resource records.
3.5 How we hold your personal information
Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act 1988 (Cth). We provide some more general information on our security measures in Section 11 (Data security and quality).
3.6 Cookies and IP addresses
If you use our website, we may utilise "cookies" which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved web site experience that cookies offer.
4.1 Use and disclose details
We provide a detailed list at Section 2 of some common uses and disclosures we make regarding the personal information we collect.
4.2 Other uses and disclosures
We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
(a) when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
(b) if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
(c) if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
(d) if it is required or authorised by law.
4.3 Use and disclosure procedures
4.4 Communications opt-out
5.1 Sensitive information generally
Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
5.2 Collection and use of sensitive information
In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you. However, we do not collect sensitive information from you without your consent.
The type of sensitive information we may collect about you is dependent on the services provided to you by Motorama will be limited to the purpose(s) for which it is collected. We set out some types of sensitive information we may collect about you in the “Human resources” section of the table at Section 2 above.
We do not use sensitive information to send you Direct Marketing Communications (as set out in Section 6 below) without your express consent.
We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.
6. Direct Marketing
6.1 Express informed consent
You give your express and informed consent to us using your personal information set out in:
(a) the “Sales and Enquiries” section of the table at Section 2 of this document above; and
(b) the “Marketing Services” section of the table at Section 2 of this document above;
to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
6.2 Inferred consent and reasonable expectations of direct marketing
Without limitation to paragraph 6.1, if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 6, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.
7.1 Persistent cookies
We use persistent cookies to enable basic web traffic analysis using Google Analytics which, for example, shows us which areas of our website are popular against those that are not visited often. This allows us to prioritise our enhancements to our website and increase the productivity of our website. We also use persistent cookies in relation to affiliate marketing with web based traffic through affiliate networks.
7.2 Google features
We undertake and use the following Google features on our website, Google Analytics and Google Remarketing. These features do not use any sensitive personal information you have provided us, nor do they use any personal information.
We collect this data to measure things like how you found our website, how long you stayed, what you looked at and many other things. This information is collected so that we can make informed decisions on how to improve your future experience with our website.
We do not facilitate the merging of your personal information with any non-personal information unless we notify you and you opt-in to that merger.
This activity is common web practice and falls within the bounds of the Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html)
7.3 Opt-out via Google
8.1 Credit information generally
The Privacy Act 1988 (Cth) contains provisions regarding the use and disclosure of credit information, which applies in relation to the provision of both consumer credit and commercial credit.
8.2 Credit information and Motorama
As we provide terms of payment of accounts which are greater than 7 days, we are considered a credit provider under the Privacy Act in relation to any credit we may provide you (in relation to the payment of your account with us).
We use credit related information for the purposes set out in the “Credit information” section of the table at Section 2 above and our Credit Reporting Policy which includes but is not limited to using the information for our own internal assessment of your credit worthiness.
8.3 Storage and access
We will store any credit information you provide us, or which we obtain about you, with any other personal information we may hold about you.
You may request to access or correct your credit information in accordance with the provisions of Section 12 and the provisions of our Credit Reporting Policy.
Please see Section 13 and the provisions of our Credit Reporting Policy if you wish to make a complaint in relation to our handling of your credit information.
8.5 Our Credit Reporting Policy
Please see our Credit Reporting Policy for further information as to the manner in which we collect, use, store and disclosure credit information.
To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with Motorama on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for Motorama to correspond with you in this manner and your personal information may be required in order to provide you with our products and services or to resolve any issue you may have.
10.1 Cross border disclosures
Any personal information collected and held by Motorama may be disclosed to, and held at, a destination outside Australia, where we utilise third party service providers, including but not limited to Google Apps and Gmail, to assist Motorama with providing our goods and services to you. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies. For example where we have to send your personal information to the manufacturers, distributors and or financiers and they may on-send that information to their overseas headquarters or related companies.
As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.
In addition we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist Motorama with providing our products and services to you.
10.2 Provision of informed consent
10.3 If you do not consent
If you do not agree to the disclosure of your personal information outside Australia by Motorama, you should (after being informed of the cross border disclosure) tell Motorama that you do not consent. To do this, either elect not to submit the personal information to Motorama after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.
11. Data security and quality
11.1 Motorama’s security generally
We have taken steps to help secure and protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where human error is involved or malicious activity by a third party.
Notwithstanding the above, we will take reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
(a) let us know if there are any errors in your personal information; and
(b) keep us up-to-date with changes to your personal information (such as your name or address).
We provide information about how you can access and correct your information in Section 12.
12. Access to and correction of your personal information
You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the top of this document.
13. Resolving Privacy Complaints
13.1 Complaints generally
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
13.2 Contacting Motorama regarding complaints
If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us:
Telephone: 07 3426 7399
Address: Motorama Group, Locked Bag 8, Moorooka Qld 4105
Please mark your correspondence to the attention of the Privacy Officer.
13.3 Steps we take to resolve a complaint
In order to resolve a complaint, we:
(a) will liaise with you to identify and define the nature and cause of the complaint;
(b) may request that you provide the details of the complaint in writing;
(c) will keep you informed of the likely time within which we will respond to your complaint; and
(d) will inform you of the legislative basis (if any) of our decision in resolving such complaint.
13.4 Register of complaints
We will keep a record of the complaint and any action taken in a Register of Complaints.
14.1 Interaction of this Policy with contracts
(a) certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto Motorama, but do create contractual obligations on the other party to the contract; and
(b) the consents provided in this policy become contractual terms provided by the other party to the contract.
14.3 Modifications and updates
The policy was last updated January 2018.